In this article you may find the answers for the most common questions.
Q: How can I get a price for a product?
A: The best way is to send us an inquiry by e-mail to firstname.lastname@example.org; You might also use our contact form to do that.
Q: What information should I include in the request for a price?
A: The minimal set of things we need in order to make you a quotation are: BRAND, MODEL, REQUESTED QUANTITY, YOUR COMPANY (OR PRIVATE NAME) and YOUR E-MAIL ADDRESS.
Q: Can you sell products which are not listed on ozerex.com?
A: Yes, our database contains more then 1 million parts and products manufactured by more then 40 000 manufactures from all over the wolrd.
In case you can not find the requested product in this website, do not hesitate to send us a request at email@example.com
Q: Do you have the products on stock?
A: Usually we do not keep products in stock, however we do maintain small quantity stock products which are reguraly ordered by some of our customers.
Q: Where are you located?
A: Our corporate office is located in Pfullingen, Germany, but we have Sales locations in 6 other countries including USA, Japan, Turkey, Bulgaria, Macedonia and Ukraine.
Q: What if I am based outside any of the sales locations?
A: No problem, we operate worldwide so this will not be an issue.
Q: How can I pay?
A: For customers located in Europe, Asia and Africa we accept wire transfer by bank and PayPal. For customers in USA we accept wire transfers and credit cards.
Q: How fast can you deliver the products?
A: That depends whether if we have it on stock or not. In case we do not, we will check the availability at the manufacturer's and other supplier's warehouses to give you the best delivery time.
Q: Do you offer technical assistance and support?
A: We do not have our own technical department, but you do work with the engeneers in most manufacturer's which can help you if the products were ordered from us.
Q: Do you sell second hand products?
A: No, we sell only new and genuine products.
If you didn't find the answer of your questions, please do not hesitate to write us at firstname.lastname@example.org
For other contacting methods visit our Contact page.